Dashboard Alerts

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The Dashboard **Alerts** summary shows a list of events that have occurred, including outstanding tasks and general notifications of user activity.

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Selecting a worker’s name under **Alerts** will redirect you to the specific tab within the incident / claim to which the alert relates. From here you can view the action taken or complete any outstanding tasks.

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[[image:Attachments.WebHome@mceclip0.29c1e.png||style="max-width:308px" alt="mceclip0.png"]]

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There are 3 categories of Alerts:

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*. **My Tasks** – Outstanding tasks assigned to you or those yet //unassigned//

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*. **Other’s Tasks** – Outstanding tasks assigned to others

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*. **Notifications** – General alerts of events that have occurred with no required tasks

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You may notice 2 coloured numbers next to the Alerts heading:

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[[image:Attachments.WebHome@mceclip0.eaefa.png||style="max-width:178px" alt="mceclip0.png"]]

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*. **Red** indicates new tasks assigned to you or other alerts relating to you

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*. **Orange** indicates total outstanding tasks assigned to you

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For more information on Tasks, please refer to [[Tasks>>https://injurymaster.zendesk.com/hc/en-us/articles/360001287995-Tasks]].

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Visibility of alert types on the dashboard can be customised in the **Alert Settings** of your Profile on the **Blue Bar**.

==== **Viewing Alerts** {{id name="viewing-alerts" /}}====

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Items in the Alerts list include the following information:

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*. 'new' ribbon indicating alerts with tasks newly assigned to you

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*. Alert identifying tile\\

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**. //Tile colour// indicating notification of event (green), task due soon (orange) or task overdue (red)

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**. //Tile image// indicating type of alert (see below for full list of alerts)

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*. Green ‘tick’ tile indicating completed task

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*. Alert description

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*. Worker’s name for whose incident / claim the alert relates

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*. Date task is due (for outstanding tasks)

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*. Name of user task is assigned to (or //Unassigned//)

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*. Tick indicating if task was force completed (and name of user who force completed)

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[[image:Attachments.WebHome@mceclip4.caaed.png||style="max-width:266px" alt="mceclip4.png"]] [[image:Attachments.WebHome@mceclip5.de611.png||style="max-width:309px" alt="mceclip5.png"]]

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The Alerts categories can be shown or hidden by selecting the category heading or drop-down arrow.

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The bracketed number next to each heading indicates the number of alerts within that category. Full list of alerts can be viewed by selecting “Show All”.

==== **Filtering Alerts** {{id name="filtering-alerts" /}}====

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[[image:Attachments.WebHome@mceclip6.c5d5c.png||style="max-width:324px" alt="mceclip6.png"]]

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Alerts can be filtered to show either **Alerts I have Subscribed to** (default if no filter selected) or **All Alerts with Incomplete Tasks**. The alerts which become visible depend on the personal and account level alert settings your profile is set to see.

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For further information on subscriptions, please refer to [[Subscribing to Alerts.>>https://injurymaster.zendesk.com/hc/en-us/articles/360001493436-Subscribing-to-Alerts]]

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Selecting **Alerts I have Subscribed to** will show the following alerts for incidents / claims you have subscribed to:

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*. MY TASKS

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**. //If Alert Settings are turned OFF -// Incomplete tasks assigned to you

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**. //If Alert Settings are turned ON// //for Document alerts - //All incomplete tasks assigned to you or //unassigned//

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*. OTHER'S TASKS